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Excited for your new interior pieces?
Delivery times vary from product to product. Typical delivery times are 3-5 working days unless otherwise specified on the product page.
As some of our expert designers make their products to order, delivery times can increase to 21 working days. Lead times will be specified on the product pages. If we have not specified on a product page, you can request more information from a member of our customer service team. Either use the live chat, send us an email at help@innerhome.co.uk or use our contact form.
Need your order ASAP?
Just send us a message at help@innerhome.co.uk or use our contact form.
A member of the Inner Home team will be in touch as soon as possible.
Free Standard delivery to UK mainland addresses*
We know how annoying it can be to get to the checkout and realise there are lots of hidden delivery fees, which is why we offer all products with free standard delivery to UK mainland addresses. If you are outside of this catchment area, free delivery does not apply.
Delivery outside of UK mainland
Delivery to Northern Ireland, Ireland, Scottish Highlands, Islands and the Channel Islands are not included in our free delivery service. If you require delivery to these areas, please use our contact form for a pre-agreed delivery fee before placing an order.
Deliveries to remote areas may sometimes take longer. Where possible, we will arrange for our courier to call you to arrange delivery after you’ve placed your order.
Large and Fragile Items
For larger and more fragile items, we use specialist and verified third-party logistics companies. Our courier will take your item (s) to a downstairs ‘room of choice’.
You must be home to accept delivery, and items will need to be signed for.
We advise you to inspect items with the driver still present, so if there are any issues, the item can be taken away by the driver, and you won’t be left with a large item waiting for a replacement.
We work with specialist fragile and furniture couriers to ensure your order arrives safely, and as quickly as possible. Express delivery is not available on large and fragile items. We cannot risk your lovely order getting damaged in transit.
Deliveries from our approved suppliers
Many of our products will be delivered directly to you from our carefully selected suppliers. When reviewing the product on the product listing page, there will be information to suggest estimated delivery timescales. Where possible, when we have received dispatch confirmation from our suppliers, we will notify you with your tracking information. We apologise in advance that not all orders will come with tracking information.
If you have placed an order on the Inner Home store, and the estimated delivery date has passed, please contact our Customer Services team at help@innerhome.co.uk, with your order number and message. We will be able to follow this is promptly and provide you with an update.
If you have received your parcel from one of our approved suppliers and it is damaged or has imperfections, please see our returns policy for guidance on how to request a refund or exchange.
Delivery of multiple products
If you have placed an order for multiple items, please note that they may arrive on different days, or by different couriers. You won’t be charged for additional deliveries. The reason for the different delivery dates and couriers will be down to the specific products you order.
As many of our products come from expert designers, who handcraft their products to order, the lead times can vary depending on the product. Also, some of our products come from different suppliers who will dispatch from their warehouse.
Delays in delivering
If for any reason we become aware of any delays in delivering your item (s), we will inform you immediately. We will update you with the new estimated delivery date.
If your order is overdue, please email our customer service team at help@innerhome.co.uk, or use our Live Chat to speak to a member of our customer service team.
We will follow this up immediately to track where your order is.
Please wait until your delivery date has passed to contact us.
Let us know if there are any issues
If for any reason, you can’t be in for your delivery, please let us know so we can inform the courier. We will endeavour to arrange a suitable alternative. Failed deliveries that have been agreed may result in re-delivery/cancellation charges.
If for any reason, there are restrictions to delivering your order to your chosen delivery address, please let us know so that the delivery driver is aware.
